Support
How can we help?
Every answer we have is written out below: accounts, search, data coverage, the API, and billing. If yours is not here, a real person reads the contact form.
01
Getting started
4 answersAccounts, trials, and your first search.
- How do I create an account?
- Click 'Get Started' on our homepage and follow the registration process. You'll need to provide your name, email, create a password, and verify your email address. New accounts receive a 7-day trial of the Professional feature set (with trial-level usage limits).
- What's included in the free plan?
- The free plan is a preview tier: search results are limited to 25 rows with sensitive data blurred, CSV-only exports up to 25 records (4 per month), and 25 searches per month. There is no API access, saved searches, or alerts on the free plan.
- How do I upgrade my plan?
- Go to your dashboard, click on 'Billing', and select the Professional plan. Payment is processed securely via Stripe and your upgrade takes effect immediately.
- Is there a trial period?
- Yes. New users who sign up receive a 7-day trial of the Professional feature set (with trial-level usage limits). Users who joined via the waitlist receive a 30-day trial. No credit card is required to start your trial.
02
Searching and data
5 answersCoverage, freshness, filters, and exports.
- How current is the business data?
- Our data pipeline loads the state's daily files every night. The state publishes a filing a few days after it is made, so most new registrations and events appear on sneyk within a week of filing, and within hours of the state publishing them.
- What data types are covered?
- We cover 5 entity types with 11 data categories: Corporate (filings & events), Federal Tax Lien (filings, events, debtors & secured parties), Fictitious Name (filings & events), General Partnership (filings & events), and Mark/Trademark (filings).
- What search filters are available?
- You can filter by business name keywords, city, county, ZIP code, entity type (e.g., Florida Limited Liability Company, Florida Profit Corporation), business status (Active/Inactive), and filing date ranges. Advanced filters require the Professional plan.
- How do I export search results?
- After running a search, use the export button to download results. Free users can export up to 25 records in CSV format (4 exports per month). Professional users can export up to 10,000 records per export in CSV, Excel, or JSON format.
- What information is included in exports?
- Exports include business name, document number, entity type, status, filing date, registered agent, principal address, officer details, and related filing events.
03
API and integration
4 answersKeys, rate limits, and endpoints.
- How do I get API access?
- API access is available exclusively with the Professional plan. Once subscribed, you can create and manage API keys from your dashboard under the API Keys section.
- What are the API rate limits?
- Rate limits for Professional accounts are 50 requests per minute, 2,000 per hour, and 1,667 per day (about 50,000 per month). Limits are enforced account-wide across all your API keys.
- How does API authentication work?
- Include your API key in the Authorization header as a Bearer token: 'Authorization: Bearer sk_your_api_key'. API keys start with the 'sk_' prefix and can be created with granular permissions and allowed origins.
- What API endpoints are available?
- The API provides endpoints for business search with filtering, individual business lookup by document number, autocomplete for typeahead functionality, listing available daily export files, and generating secure download URLs for pre-generated exports.
04
Billing and account
4 answersPayments, cancellation, and security.
- What payment methods do you accept?
- All payments are processed securely via Stripe. We accept all major credit and debit cards.
- Can I cancel anytime?
- Yes, you can cancel your subscription at any time from your dashboard under Billing. Cancellation takes effect immediately: your account moves to the Free plan and any refund you're owed under our refund policy (30-day money-back guarantee, prorated after) is issued automatically.
- How do I update my billing information?
- Go to your dashboard, click on 'Billing', then 'Payment Methods' to update your credit card or billing address. All payment information is managed securely through Stripe.
- What security features are available?
- sneyk supports two-factor authentication (via authenticator app or email), session management, account lockout protection, and API keys with granular permissions and allowed origin restrictions.
Not covered above
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