Help Center

Find answers to common questions about using Sneyk.

Frequently Asked Questions

Getting Started

How do I create an account?

Click 'Get Started' on our homepage and follow the registration process. You'll need to provide your email, create a password, and verify your email address.

What's included in the free plan?

The free plan includes 100 searches per month, basic search filters and CSV export up to 10 records.

How do I upgrade my plan?

Go to your dashboard, click on 'Billing', and select the plan you want to upgrade to. Changes take effect immediately.

Searching & Data

How current is the business data?

Our database is updated daily with the latest filings from the Florida Department of State. Most new registrations appear within 24-48 hours.

What search filters are available?

You can filter by business name keywords, city, county, ZIP code, entity type (LLC, Corporation, etc.), business status, and filing date ranges.

How do I export search results?

After running a search, click the 'Export CSV' button. You can download directly or have it emailed to you.

What information is included in exports?

Exports include business name, entity type, status, filing date, registered agent, business address, officers, and other available public record data.

API & Integration

How do I get API access?

API access is available with Professional and Enterprise plans. Your API key will be available in your dashboard under Settings → API Keys.

What are the API rate limits?

Professional plans include 1,000 API calls per month with a rate limit of 100 requests per minute. Enterprise plans have unlimited calls.

Do you have SDKs available?

Yes, we provide official SDKs for JavaScript, Python, PHP, and Ruby. Check our API documentation for installation instructions.

Billing & Account

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and ACH transfers for annual plans.

Can I cancel anytime?

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your current billing period.

Do you offer refunds?

We offer a 30-day money-back guarantee for all paid plans. Contact support for refund requests.

How do I update my billing information?

Go to your dashboard, click on 'Billing', then 'Payment Methods' to update your credit card or billing address.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Contact Support

Send us a message and we'll get back to you as soon as possible

Contact Us